At al-bags.com, we are committed to ensuring that you are satisfied with your purchase. If you need to request a refund, please review our refund policy below to understand your options and process.
Refund Eligibility
Returnable Items: Refunds are available for items returned within 30 days of the original purchase date. Items must be unused, in their original condition, and in the original packaging.
Non-Refundable Items: Certain items are non-refundable, including personalized or custom-made products, and items marked as final sale.
Refund Process
Initiate a Refund:
- Contact our customer service team at albags885@gmail.com to request a refund.
- Provide your order number and details of the item(s) you wish to return.
- Follow the instructions provided to return the item(s) to us.
Return Shipping Costs: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective item.
Refund Approval:
- Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
- If approved, a refund will be processed to your original payment method within 7-10 business days.
Partial Refunds
Partial refunds may be granted in cases where:
- Only part of an order is returned.
- Items are returned in a condition that differs from the original state.
Refunds for Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receipt. We will provide instructions for returning the item and will cover return shipping costs. A full refund will be processed once we receive and inspect the returned item.
Contact Us
For any questions regarding our refund policy or to initiate a refund, please contact us at:
Email Address: albags885@gmail.com
Address: H8FC+XV6, Defence Phase 2 Gawalmandi, Lahore, Punjab 54000
Phone Number: 03049055132