At al-bags.com, we aim to ensure that you are satisfied with your purchase. If you need to return an item, please review our return policy to understand the process and requirements.

Return Eligibility

  1. Timeframe: Returns are accepted within 30 days of the original purchase date.

  2. Condition: Items must be unused, in their original packaging, and in the same condition as when received.

  3. Non-Returnable Items: Some items are non-returnable, including personalized or custom-made products, and items marked as final sale.

How to Initiate a Return

  1. Contact Us: Email us at albags885@gmail.com with your order number and details about the item(s) you wish to return.

  2. Return Authorization: You will receive a return authorization and instructions on how to return your item(s).

  3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.

Refund Process

  1. Inspection: Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.

  2. Refund Issuance: If approved, a refund will be processed to your original payment method within 7-10 business days.

  3. Partial Refunds: Partial refunds may be issued for items returned in a condition different from the original state or for partial returns.

Exchanges

  1. Request: To request an exchange, follow the same process as for returns. Exchanges are subject to product availability.

  2. Shipping Costs: Customers are responsible for the shipping costs associated with exchanges.

Damaged or Incorrect Items

  1. Notification: If you receive a damaged or incorrect item, please contact us within 7 days of receipt.

  2. Return Shipping: We will provide instructions for returning the item and cover the cost of return shipping. A full refund or replacement will be provided once we receive the returned item.

Contact Us

For any questions or to initiate a return, please contact us at:

Email Address: albags885@gmail.com
Address: H8FC+XV6, Defence Phase 2 Gawalmandi, Lahore, Punjab 54000
Phone Number: 03049055132